Our terms
1.    These terms
1.1    What these terms cover. These are the terms and conditions on which we supply services to you. 
1.2    Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 
2.    Information about us and how to contact us
2.1    Who we are. We are Parcel ABC Limited a company registered in England and Wales. Our company registration number is 08940567 and our registered office is at 5 Underwood Street, London N1 7LY. Our registered VAT number is 186785838 
2.2    How to contact us. You can contact us by:
(a)    email to; or
(b)    by writing to us at Parcel ABC Ltd, 5 Underwood Street, London N1 7LY.
2.3    How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 
2.4    "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3.    Definitions
“Carrier” a third party courier which carries the Consignment.
“Collection Address” the address for collection of a Consignment given by you to us pursuant to an Order.
“Consignment” any item, package, goods, documents or parcels received by us or our carriers from you pursuant to an Order.
“Delivery Address” the address for delivery of a Consignment given by you to us pursuant to the Order (including any drop-off or hub address), being an address that is readily accessible by us or our agents and capable of taking delivery of a Consignment at all times (and excluding, for the avoidance of doubt, any PO box or equivalent unmanned address). 
“Item” an item which is the subject of an Order.
“Order” each order (which may include more than one Item, Collection Address and/or Delivery Address) placed by you and accepted by us which shall incorporate these terms and conditions.
“packaging” inserting, sealing, labelling, enveloping, wrapping, binding, packing or similar activities in accordance with our instructions from time to time.
“Prohibited Item” any item that we or our Carriers do not accept from time to time including, without limitation, any dangerous, hazardous, explosive or illegal items including, without limitation, those set out in Appendix 1 or identified as such on the website.
“Service” the collection, carriage and delivery of a Consignment in accordance with an Order.

4.    Our contract with you
4.1    How we will accept your order. Subject to paragraph 4.2 below, our acceptance of your order will take place when we receive payment in full from you (or, if you have a credit facility with us, when we debit your credit account), at which point a contract will come into existence between you and us. 
4.2    If we cannot accept your order. If we are unable or unwilling to accept your order, we will inform you of this. This might be because an item is a Prohibited Item, because we do not or cannot arrange for collection from or delivery to a specific address, region or area because we are unable to meet a delivery deadline you have specified or for any other reason at our absolute discretion.  To the extent we have received a payment from you, we will refund such payment less any costs we have incurred, save where we do not accept your Order because some or all of it relates to a Prohibited Item in which case no refund shall be made.
4.3    Your order number. We will assign an order number to your Order and tell you what it is when we accept your Order. You will be required to inform us of the order number and any tracking reference whenever you contact us about your Order.
4.4    English Language. Our intention is to be able to communicate in local languages but the default language for all communications is the English language.  To the extent we translate any communication from English into another language or from another language into English, the English language version shall prevail.

5.    Service
5.1    Our obligation.  We will provide the Service pursuant to an Order with due skill and care.
5.2    Changes.  We may make such alterations to the Service as are reasonably required from time to time. 

6.    Packaging
6.1    Your obligation.  You shall be responsible for all packaging and labelling and must ensure such packaging and labelling complies with any instructions provided by us to you either on the website or by way of any direct communication.  You are required to ensure the packaging is sufficient for the Service given your knowledge of the content of each Consignment.  You are required to ensure that all labelling is clear and unambiguous and also contains sender contact details and information required for identification of the contents of a Consignment including, without limitation, for export and import controls and security considerations.  Under no circumstances will we have any liability for loss or damage caused by a failure by you to comply with packaging instructions provided by us.
6.2    Measurements.  You shall be responsible for accurate measurements as to size and weight.  You can find information and tips on how to measure on our website.

7.    Collection
7.1    Our obligation. We shall use our reasonable endeavours to ensure that the Consignment is collected from the Collection Address within the time indicated on the Order.  Please note the collection times are preferred times but are not guaranteed.
7.2    Your obligation.  You will ensure that the Consignment is either (a) available for collection from the Collection Address in accordance with the Order and that unimpeded access is granted to us and our Carriers for collection of all Items that are the subject of an Order or (b) delivered to any collection hub specified by us at such time specified by us.  Please read the “More Information” section on our website in relation to the Service you wish to use.  You shall ensure that no Prohibited Items are contained within an Order and you shall indemnify us for any loss or damage caused by a Prohibited Item and we shall have no liability to you in respect of a Prohibited Item which is contained within an Order or otherwise included in a Consignment collected by us from you.  If requested by us or our agents or Carriers, you will be required to open your Consignment and identify the contents of the Consignment and we, our agents or Carriers shall also be entitled to scan or open your Consignment and to inspect its consequences;  we shall not be liable for any loss, damage or any other consequences of your Consignment being scanned or opened and of the inspection of the contents.

8.    Delivery
8.1    Our obligation.  We shall use our reasonable endeavours to ensure that the Consignment is delivered to the Delivery Address within the time indicated on the Order.  Please read the “More Information” section on our website in relation to the Service you wish to use.
8.2    Failure to deliver.  If we are unable to deliver a Consignment due to no-one being available to provide a delivery receipt or access to the Delivery Address being denied or otherwise unavailable or for any other reason other than our negligence or wilful default, we are authorised to:
(a)    retain the Consignment at an address for collection for such period as we or our Carriers may determine;
(b)    leave a written notification at the Delivery Address, so far as we are able, of non-delivery and any collection or re-delivery information as appropriate;
(c)    return the Consignment to you at the Collection Address.
All costs associated with non-delivery and delivery and/or retention at an alternative address or return delivery as envisaged above shall be for you and you shall indemnify us for such costs and authorise us to deduct such costs in accordance with the “Additional Charges” section in paragraph 17.6 below.

9.    Loading and Unloading
9.1    No special equipment.  Unless agree otherwise in writing, we shall not be required to provide any special equipment or additional personnel beyond the individual collecting or delivering an Item for the purposes of collection or delivery.
9.2    Your responsibility for special equipment.  To the extent any such equipment or additional personnel are required these shall be your responsibility and at your additional cost and you shall indemnify us for any damage caused during the loading or unloading of the Item, whether caused by our negligence or otherwise, or from any third party claims in respect thereof.

10.    Sub-contractors
10.1    We may use sub-contractors.  We shall be entitled to use one or more sub-contractors or agents to carry out some or all of the Service, including, without limitation, a Carrier for the collection, transportation, retention and delivery of any Item the subject of an Order.  We reserve the right to use any sub-contractor or agent as we shall determine and the identity of such sub-contractor or agent may alter from that indicated in the placing of your Order.  Consignments may be in the possession or under the control of such sub-contractors or agents for some or all of the Service. Each sub-contractor or agent shall be entitled to rely on these terms in relation to the exclusion or limitation of liability.

11.    Your rights to make changes
If you wish to make a change to the Order please contact us. We will let you know if the change is possible which shall be at our absolute discretion. If it is possible we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you will remain liable for the Order.

12.    Our rights to make changes
12.1    Minor changes to the Service. We may change the Service: 
12.1.1    to reflect changes in relevant laws and regulatory requirements; and 
12.1.2    to implement minor technical adjustments and improvements.
These changes will not materially affect the Service.
12.2    Minor changes to the Order.  We may make changes to the Order:
12.2.1    to reflect unforeseen events or matters outside our control;
12.2.2    to provide for alternative sub-contractors or agents, alternative collection hubs or alternative delivery hubs. 
These changes will not materially affect the Order.

13.    Providing the Service
13.1    Costs. The costs will be as displayed to you on our website.
13.2    When we will provide the Service. During the Order process we will let you know when we expect to be able to provide the Service to you. We will use our reasonable endeavours to begin the Services on the date set out in the Order (being your preferred date). The estimated completion date for each Order is as set out in the Order but all dates are estimated dates and not guaranteed.  We reserve the right to refuse an Order or to delay an Order if any monies are owing from you to us after their due date.
13.3    We are not responsible for delays outside our control. We will not be responsible for any delay or alteration to the Service due to an event outside our control or the control of our sub-contractors or agents.  We will use our reasonable endeavours to contact you as soon as possible to let you know of such delay or alteration.  We reserve the right to take steps to minimise the effect of the delay or alteration. If there is a risk of substantial delay or material alteration you may contact us to end the contract and receive a refund for any Order you have paid for but which has not been fulfilled. 

14.    Your rights to end the contract
14.1    You can always end your contract with us.  Your rights when you end the contract will depend on the grounds for termination.
14.2    Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 14.2.1 to 14.2.4 below the contract will end immediately and we will refund you for any Order which has not been fulfilled (less any reasonable costs incurred by us). The reasons are:
14.2.1    we have told you about an upcoming material change to the Service or these terms which you do not agree to;
14.2.2    we have told you about an error in the price or description of the Order and you do not wish to proceed;
14.2.3    we have suspended the Service for technical reasons, or notify you we are going to suspend the Service for technical reasons, in each case for a period of more than 1 month and we have not provided you with a reasonable alternative service; or
14.2.4    you have a legal right to end the contract because of something we have done wrong. 
14.3    Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault, you must give us one month’s written notice. To the extent you have any Orders outstanding on the date of service of notice to terminate, you must also give immediate notice in writing of any Orders you wish to terminate.  The contract (and any Order) will end on expiry on the relevant notice period and:
14.3.1    you shall immediately pay to us all monies owing in respect of Orders save where we, at our discretion, do not collect from you or return to you any Item the subject of an Order (provided always that you will be liable for any costs incurred by us);  for the avoidance of doubt, if you have funds deposited with us we shall be entitled to deduct monies owing to us from such funds and if you have a credit account we shall be entitled to debit such account by the amounts owing;  if you have paid on a credit or debit card, we shall be entitled to deduct from or charge to such cards an amount equal to such monies;
14.3.2    during the notice period we shall provide the Service for any Item which is the subject of an Order provided we are paid in full at the date the Order was placed;
14.3.3    to the extent you have excess funds deposited with us after all monies due to us have been deducted, we shall return such funds to you less any administrative costs.

15.    Our rights to end the contract
15.1    We may end the contract if you break it. We may end the contract at any time by writing to you to any postal or email address you have given us and have not notified us in writing is no longer valid (provided always that we have one valid postal and email address at all times) if:
15.1.1    you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due (save where failure to pay is as a result of our failure to properly deduct monies owing from credit or debit cards or from monies held on deposit);
15.1.2    you are otherwise in breach of these terms or any specific terms of the Order;
15.1.3    you (being an individual) become bankrupt or (being a company) go into liquidation or have an administrator appointed over any of your property or income or otherwise make any arrangements with your creditors.
15.2    We may end the contract if you are not in default.  Even if you are not at fault, we can still end the contract on one month’s written notice and any specific Order with immediate effect. The contract and any relevant Order will end on expiry on the notice period and:
15.2.1    you shall immediately pay to us all monies owing in respect of Orders save where we, at our discretion, do not collect from you or return to you any Item the subject of an Order (provided always that you will be liable for any costs incurred by us);  for the avoidance of doubt, if you have funds deposited with us we shall be entitled to deduct monies owing to us from such funds and if you have a credit account we shall be entitled to debit such account by the amounts owing;  if you have paid on a credit or debit card, we shall be entitled to deduct from or charge to such cards an amount equal to such monies;
15.2.2    during the notice period we shall provide the Service for any Item which is the subject of an Order provided we are paid in full at the date the Order was placed;
15.2.3    to the extent you have excess funds deposited with us after all monies due to us have been deducted, we shall return such funds to you less any administrative costs.

16.    If there is a problem with the Service
16.1    How to tell us about problems. If you have any questions or complaints about the Service, please contact us. You can write to us at or 5 Underwood Street, London N1 7LY . 
16.2    Your legal rights.  Nothing in these terms will affect your legal rights to the extent they cannot be varied by these terms. 

17.    Price and payment
17.1    Where to find the price for the product. The price of the Service (which includes costs so far as we are able to ascertain them but excludes import taxes or tariffs, VAT or other sales tax and any administration costs) will be the price indicated on the quotation pages when you placed your Order. If we have provided a price in respect of a future order, you will be required to confirm the price before we will proceed with the order as prices may change for future orders.  If you do not confirm the price immediately prior to the future order being accepted we will not be obliged to proceed with that part of the Order.  We take all reasonable care to ensure that the price of the Service advised to you is correct. However please see clause 17.3 for what happens if we discover an error in the price of the product you order. 
17.2    We will pass on changes in the rate of VAT. If the rate of VAT (or other sales tax) changes between your order date and the date we supply the Service, we will adjust the rate of VAT that you pay, unless you have already paid for the Service in full before the change in the rate of VAT takes effect.
17.3    What happens if we got the price wrong. It is always possible that, despite our best efforts, an Order may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Order’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Order’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and return any Consignments in our possession.
17.4    What happens if the weight or size etc. were incorrect  Our charges are based on the details of the weight and size of your Item(s) and the Delivery Address and other collection and delivery details that you input into the order process.  To the extent you have made an error in any of this information which results in additional costs you shall be responsible for such additional costs.
17.5    When you must pay and how you must pay. We accept payment by way of credit and debit cards, paypal and e-wallet and by way of a credit account and other forms of payment set out from time to time on our website. When you must pay depends on what method of payment we agree you may use:
17.5.1    Credit cards, debit cards and paypal - you must pay for the Order at the time the Order is accepted. 
17.5.2    e-wallet – we will debit your e-wallet account immediately prior to the acceptance of the Order.
17.5.3    credit account – as shall be agreed by us by way of separate agreement.
17.6    Additional charges  If additional charges are due from you pursuant to paragraph 17.5 above or 17.7 below you authorise us to debit such charges from the credit/debit card or paypal account used to make the original payment or from your e-wallet account or your credit account.  To the extent any such charges are not satisfied by these methods, you shall be liable to pay such outstanding charges within 7 days of notification by us of the amount due.
17.7    We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4 % a year above the base lending rate of HSBC Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 
17.8    Set off etc.  You must pay all amounts due in full without any deduction or withholding except as required by law.  Without prejudice to any other rights or remedies we may have, we shall be entitled to set off any amounts owing to us by you against any amounts owing from us to you (whether or not in relation to the same or different Orders).  Until we are paid in full all monies owing to us under all Orders (1) we shall be entitled to retain possession of and neither deliver nor return one or more Consignments (regardless of whether the outstanding monies relate to such Consignments) and (2) we shall be entitled to charge you any storage or other charges relating to our retention of any Consignment.  
17.9    Prepay E-wallet  If you have an account with us which allows you to pre-pay for the Service, you authorise us to debit this account immediately upon an Order being accepted.  To the extent there is sufficient funds in your account to settle the amount of the Order we reserve the right to reject or suspend the Order and to require you to settle any outstanding amounts within  days of notification by us (or such other time period as we require).  To the extent any funds remain in your account 12 months after your last Order, we reserve the right to close you account and retain any sums therein and you will lose the right to such sums. On closure of your E-wallet account, we shall charge you a fee of the greater of £100 and 20% of the funds in your account and we shall be entitled to deduct such fee from the funds.
17.10    What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.

18.    Our responsibility for loss or damage suffered by you
18.1    We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.  Our responsibility is subject to the other provisions of these terms.
18.2    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
18.3    We are not liable for direct and indirect etc. losses.  We shall not be liable for any direct or indirect loss (including, without limitation, loss of profits, loss of goodwill, loss of business or of business opportunity, business interruption or any special, indirect or consequential damage).
18.4    We are not liable for your default.  We shall not be liable for any loss caused as a consequence of any breach of these terms or the Order by you including, without limitation, by any defective packaging, misleading or incorrect labelling, inaccurate measuring or weighing of the Item or in relation to an Item being a Prohibited Item.  We reserve the right to suspend or terminate the Service if you are in default of these terms and you shall be liable to indemnify us for any additional costs incurred or loss suffered as a consequence.
18.5    Our liability is limited.  If we are liable to you we shall only be liable up to a maximum of the amount paid by you for the Order.  Any loss shall be calculated on a like for like basis.  To the extent you have insurance protection, either through your own insurance or insurance purchased by you as part of the Order, you may be able to claim further amounts of compensation thereunder and to the extent you recover under such insurance an amount in respect of which we compensate you, you will be liable to refund us such amount (less reasonable costs) and we shall have a right of set off against such compensation.  To the extent you do not purchase additional insurance, you do so at your own risk.  Please see Appendix 2 for further details on risks covered and excluded by insurance and the section on our website headed “Insurance”.
18.6    Events outside our control.  We shall not be liable for any loss or damage caused by any event beyond our control including, without limitation, weather conditions, transport delays or congestion, strikes, lockouts, sanctions, the breaking off of diplomatic relations, any act of a government or public authority or import or export restrictions or act of god.
18.7    Making a claim.  We shall not be liable to you for any loss or damage unless you notify us via the “Making a Claim” section on our website in accordance with the requirements set out therein.  Please see the section headed “Making a Claim” on our website for further information on when you can make a claim, how to make a claim and what information and evidence is required.  If the Consignment is received and signed as received in good order or similar language the Consignment will be deemed to be received in this state;  if the Consignment is damaged or unchecked, the recipient should make an accurate note of the same on the delivery papers.
18.8    How we will refund you.  If we accept liability to you we will refund you the amount we agree equals your loss (subject to the limitations elsewhere in these terms) within 14 days of agreement, by the method you used for payment, by cheque or by transfer of funds to your account which you have given us details of, at our discretion. However, we may make deductions from the refund to cover our reasonable costs.

19.    How we may use your personal information
19.1    How we will use your personal information. We will use the personal information you provide to us:
19.1.1    to supply the Service to you;
19.1.2    to process your payment for the Service; 
19.1.3    to verify the information in the Order including, without limitation, your identity and that of the address and of collection and delivery addresses;
19.1.4    to avoid fraud or other unlawful activity; and
19.1.5    if you agreed to this during the order process, to give you information about similar services that we or our partners, agents and sub-contractors provide, but you may stop receiving this at any time by contacting us.
19.2    Subject to paragraph 19.1, we will only give your personal information to third parties where the law either requires or allows us to do so. 

20.    International carriage
20.1    Provisions applying outside the UK.  To the extent that any part of our Service is undertaken outside the United Kingdom, the relevant provisions of the Convention on the Contract for International Carriage of Goods by Road as set out in the Schedule to the Carriage of Goods by Road Act 1965 (as amended) (“CMR Regulations”) and, in particular, articles 17 onwards shall govern our liability and those provisions shall be deemed to be incorporated into this Agreement and will apply in place of any inconsistent terms within these terms. You are deemed to have agreed to these provisions by agreeing to these terms.
20.2    Provisions applying to air transportation.  The Montreal Convention shall apply to any Order which is subject to transportation by air, but only to the extent that the Order or part thereof is subject to transportation by air and shall not apply to any part of the Order which is not so subject.  Our liability shall be subject to the maximum amounts set out in the Montreal Convention and you are deemed to have agreed to the provisions of the Montreal Convention by agreeing these terms. 
20.3    Local customs charges, taxes etc.  We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) incurred through our carriage and/or delivery of any Item and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of our carriage and/or delivery of an Item on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our demand.   We shall not be under any obligation to pay any such charges unless you have paid us an amount equal to the charges at the time of placing the Order and you shall be responsible for all costs incurred in relation to any storage, release and/or return of a Consignment on which such charges are levied and any fines or penalties incurred.  If in our reasonable opinion unforeseen costs are due, we are authorised to return the Consignment to you without attempting to make delivery. 

21.    Other important terms
21.1    We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
21.2    Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms save as expressly referred to otherwise in these terms.
21.3    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21.4    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products and services, we can still require you to make the payment at a later date.
21.5    BIFA.  We are members of the British International Freight Association (BIFA) and are bound by its Code of Conduct.  The BIFA Standard Trading Conditions 2005A Edition are incorporated into this contract, details of which can be found here.
21.6    Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and subject to the exclusive jurisdiction of the English courts.  Nothing in this clause shall limit our right to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions prevent us from taking proceedings in any other jurisdictions, whether at the same time or not, to the extent permitted by the law of that other jurisdiction.

Prohibited Items

Merchandise, substances and documents that do not comply with the legislation in the origin, destination and any of the transit countries.

Merchandise where the export from the origin country or the import into the destination country is prohibited.

Dangerous Goods:

Please note that even though a Road or Economy service has been selected the items may be dispatched by air and you should pay particular attention to the regulations regarding dangerous goods. Similarly, any items packed with ADR labels regardless of their actual content will be considered as a Prohibited Item.

All Dangerous Goods even in limited quantities including: Acids, Adhesive substances, Aerosols (ADR class), Agricultural chemicals, Ammunition, Bacteria, Camping gas, Coals, Corrosive materials, Dry Ice, Diving tanks (Sub aqua), Fire extinguishers, Firecrackers, Fireworks, Flammable liquids, Flammable perfumes, Flammable substances, Flares, Gasoline lighters, Gunpowder, Hydrochloric acid, Items containing Compressed Gases, Lighter fluids, Lighters, Magnetized products, Mercury compounds, Mercury, Motors, Oil based paints, Oxidizing substances, Oxygen-generating chemicals, Peroxides including bleaching powders, Pesticides, Phosphors, Radioactive materials, Toxic and infectious substances, Viruses, Wet batteries and other items not listed that do not comply with ADR. More information can be found at


Arms, Ammunition, Military equipment and any similar goods
Animals, pets or wild - alive or dead
Biological samples
Cash, credit cards, stamps, cheques and lottery tickets
Human remains, cremated or disinterred
Opium and its derivatives, marijuana, cocaine and other narcotic drugs and psychotropic substances.
Original works of art 
Perishable Goods
Precious Jewellery
Prescription medicines
Shipments prohibited by law


You can help to ensure that your package arrives safely and your insurance rights are not invalidated by:

•    Using an adequate strong, rigid box suitable for the contents to be shipped
•    Wrapping all items to be placed in the package separately
•    Using adequate cushioning material between items in the package
•    Using strong tape designed for shipping packaging
•    Removing any old box labels that are not applicable 
•    Making sure there is an address label that has clear, complete delivery and return information
•    Placing a duplicate address label inside the packaging or suitcase
•    Adding an attached luggage tag when sending suitcases
•    We recommend that you take photos of the package before and after closing

Non-Insurable Items
Arms, Ammunition, Military Equipment and any similar goods
Bagged Goods (Non-Containerised)
Documents, Bonds, Deeds, Manuscripts, Passports, Securities and Plans
Bulk and Break Bulk Cargoes
Hazardous, Restricted or Controlled Goods
Motor Vehicles
Precious Metals and Stones
Scrap Metals
Stamps and Treasury Notes

Unprotected or Unpacked Goods
All items on the prohibited items list

Limited Insurance  (Maximum compensation in brackets)

Computer Games (200€)
Computer Chips, CPUs and Circuit Boards (500€)
Communication Devices such as PDAs, (750€)
Food parcels not requiring special handling conditions (200€)
Hand Held Computer (750€)
Glassware, Ceramics, Marble and similar fragile Goods (100€)
Mobile Telephones (750€)
I-Pods (200€)
Plasma Screens (500€)
Perfumes (200€)
Suitcases (500€)
Television, DVD and Hi-Fi Equipment (750€)